This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join Interpret and analyse quantitative and qualitative data for operational reporting, planning and action Conduct
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding Finance, Marketing etc. • Working knowledge of data analysis and performance/operations metrics. YOUR daily operational functions of the collection call centres of the company and collaborate closely with ensure optimal performance i.e. IT, Technology, Data Analytics, Campaign Strategy, Client Services, Finance
unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Previous experience as a Recruiter for Contact Centre staff (Bulk Recruitment) Must be able to handle
Previous experience as a Recruiter for Contact Centre staff (Bulk Recruitment) Must be able to handle
company is currently looking for a Sales Manager (Data Centre) based in Fourways. The Sales Manager will be be responsible for achieving the Open Access Data Centre sales target by generating new sales and growing collocation company. Sales manager experience in a Data Centre Telecommunication industry. Microsoft packages
with extensive in-bound and customer relations call centre experience to join their team Duties: Deal with
My client is a direct financial services company. Who are passionate about service excellence, convenience and offering our clients superior value products. Their Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella
e-commerce / retail company is seeking a Call Center / Remote Sales Agent to join their successful team in Cape | Temp to Perm Responsible for making outbound calls to obtain new customer business as well as service Package Desired Work Experience: 5 to 10 years Cold calling: 2 years (Required) Thank you for applying with application as unsuccessful. By submitting your personal data and application you hereby confirm that you have