employ a Direct Marketing Administrator/Supervisor – Call Center based in Port Elizabeth. A wonderful career in external sales and managing a team essential. Call center experience advantageous. Xhosa and English implementing outbound call centre sales strategies. Oversee and assist with call center operations and Provide training and coaching to call center team leaders and agents. Track and manage performance to environment, leading and motivating team leaders and agents. Conduct market research to identify new opportunities
currently exists for matriculants entering the work force As a rapidly expanding, award-winning marketing
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
stakeholders Make phone calls to zero visit AMs and ask them “why did you not make any calls during the month Number of reports generated, number of sales rep calls attended, reports provided on time, organigram maintained
unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Outbound call center agent - Roodepoort - West Rand This person will do all customer service calls (both start immediately Position based on the Westrand Call centre experience Hours Monday to Friday 07:30 to 17:30
We require services of Outbound Call Centre Agent to Sell a range of insurance, financial or other products to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics metrics. Capturing and recording sales call details 100% in the CRM system. Adhering to policies and processes Microsoft Word and Excel. Good typing skills. Prior call Centre sales experience minimum - 6 months 6 months
is currently looking to employ a Team Leader – Call Center - Drivers Licence. A wonderful career opportunity Management). Xhosa and English speaking. 3 years call center experience. Must have a Drivers License Ensure all agents compliance to the disciplinary code and procedures. Supervise and monitor agents within reviews. Call evaluations and follow up coaching. QA investigations and feedback to agents and Manager referring agents for training when necessary. Leads verification, management and generation. All agents to be
Reference: HTJ001049-RL-1 Calling Graduates – Kickstart Your Career with Top Training & Remote Work exploratory meeting simply give Ronelle Labuschagne a call on 065 259 2965 or forward your CV to ronelleanthropi
perform all tasks associated with the contact centre, from call management to response reaction and measurement assisting with administration and data. The response centre will operate 24/7 on a three-shift basis. Each packages (Microsoft Office, Xero, Mechanic Desk, Call Management Software) • Telephone • Internet access Underpinned by Right Now and Can Do: • Drivers will log calls for breakdowns or mechanical problems on the truck trailer through the App. • Drivers will log panic or call me through the App. • The Responder will be responsible