professional specialising in cloud-based contact centre solutions, hosted on platforms in the cloud like and the specific advantages of deploying contact centres in the cloud. - AWS Knowledge: Acquire a high-level understanding of AWS services relevant to contact centres, such as Amazon Connect and the broader AWS ecosystem understanding how these services can be integrated into a customer's existing infrastructure. 2. Sales Strategy and identify market trends and demands in the contact centre industry. Understand how shifts towards cloud solutions
enterprises.
enterprises.
enterprises.
enterprises.
advantageous Duties: 1. Customer Care and Relations Prepare and present each customer quotation to include route simulations and any other information the customer may require to have a complete understanding of Manage and drive high level of customer interaction. Ensuring the customer is kept up-to-date of the new new vehicle transaction at all times Care and Grow your customer database, by continually following-up following-up and diligently keeping the customer informed of national and local market changes and events 2. Leadership
comprises Receptionists, Administrators, and Client Care and Personal Assistants to Representatives as per of the POPI Act FIC Act FAIS Act TCF (Treating Customers Fairly) Pension Fund Act Long-term Insurance Act etiquette (externally, internally) Filter and transfer calls Taking and communicating messages – MS Teams Personal
comprises Receptionists, Administrators, and Client Care and Personal Assistants to Representatives as per of the POPI Act FIC Act FAIS Act TCF (Treating Customers Fairly) Pension Fund Act Long-term Insurance Act etiquette (externally, internally) Filter and transfer calls Taking and communicating messages – MS Teams Personal
Completion of Customs Clearing Instructions on Intranet Liaising with forwarding Agent with regards to to completion of customs clearing documents Ensuring that payments to foreign suppliers are accompanied
Completion of Customs Clearing Instructions on Intranet Liaising with forwarding Agent with regards to to completion of customs clearing documents Ensuring that payments to foreign suppliers are accompanied