ensure that CLO's meet and sustain agreed customer service, productivity and other targets through daily required to deliver outstanding customer service. Ensures that a customer focused, high performance/high sales and distribution functions by improving customer service through analysing, evaluating, and optimising related processes. Establishing and communicating service and performance metrics, monitoring and analyzing Performance Areas 1. People Management (30%) 2. Customer Liaison Management (30%) 3. Internal Liaison and
Office for an experienced Customer Service Specialist in Network Planning Service Standards and Performance Network Planning & Aeronautical Operations Service Standards & Performance, and will be responsible formulation for Customer Care Lead research and benchmarking as input into the development of the customer care care strategy and obtain cross functional input - customer intelligence, forecast and applicable technical plans Define the Customer Care Policy & Procedures based on the targeted customer service culture whilst
delivery including SLA agreed turnaround times Customer feedback on orders and dealing with returns and
Cape Town division. We require your professional customer interaction skills, strong attention to detail organise job cards, arranging shipping and manage customer orders to deadline requirements. REQUIREMENTS Answer customer calls, build good relationships and assist with queries Process all incoming customer sales sales orders, customer invoices and credit notes Co-ordinate with customers regarding sales orders and collection or shipment of customer orders Co-ordinate with finance to ensure customers are loaded correctly
problems and provide information related to product/services Please note that this role is for an international mandatory Fraud Detection Servicing customers by answering product and service questions and advising about products and services Resolving product and service problems Reviewing and making changes on customers' account outbound calls Adhering to compliance policy Customer Service Oriented Matric Fluent English Must live within accomodate for international hours 1 year Customer Service experience (desired but not mandatory) Fraud
problems and provide information related to product/services Please note that this role is for an international mandatory Fraud Detection Servicing customers by answering product and service questions and advising about products and services Resolving product and service problems Reviewing and making changes on customers' account outbound calls Adhering to compliance policy Customer Service Oriented Matric Fluent English Must live within accomodate for international hours 1 year Customer Service experience (desired but not mandatory) Fraud
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
FMCG Industry has a new position available for a Customs Supervisor in their Logistics Department in Port all clearances. Enter details onto specialized customs software. Allocate correct permits depending on various agencies to ensure goods are cleared through customs or quarantine. Management of the Bond Register
suitably qualified and experienced internal customer service representative to join their team in Pinetown for the following: Delivering sales in line with customer budgets and forecasts – OTIF defective free delivery as well as managing the recollect and supply of customer IBC packaging requirements. Must have a relevant At least 4 years' experience in an internal/customer service role is required. Packaging expereince would
Our client is seeking an Arabic Customer Service Host to join their team , the right candidate will be be responsible for customer queries, email and online chats in Arabic Language. Duties include, but not not limited to: Responding to customer queries by telephone, email and online chats in Arabic Language pertinent information into relevant databases Customer relationship building & management Problem shift Handling and taking full responsibility for customer related queries Performing extra tasks given by