efficient liaison meetings take place at the Dealer level. Coordinate after-sales activities for allocated handovers. CUSTOMER RELATIONS Manage and drive high level of customer interaction. Ensuring the customer is on out-of-line items. CUSTOMER CARE Ensure high levels of customer interactions. Ensure that the type
providing training and development. Ensure high levels of customer satisfaction and address any issues
Manage relationships with approved suppliers 1st/2nd level support Log calls Assign priority to calls low, written and verbal communication skills at all levels of the business with technical and non-technical
calling on multi-level plant or facilities management, and developing executive-level relationships
business, i.e. Progress on Orders, Back Orders , stock levels and Prices Duties: Work 100% accurate with customer
business, i.e. Progress on Orders, Back Orders , stock levels and Prices Duties: Work 100% accurate with customer
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consistent with company image Maintain an agreed level of pro-active telephone and email contact with both
consistent with company image Maintain an agreed level of pro-active telephone and email contact with both
will work in each respective department at store level Programme Principles Learn and gain knowledge of recommended Formal Education and Training Matric / NQF level 4 equivalent Degree in Retail Management / Related