system, including people, processes, and technology. Assist in identifying risks and issues related to the
satisfaction and high service standards
system, including people, processes, and technology. Assist in identifying risks and issues related to the
performance against non-functional requirements and assist in identifying system shortfalls and bottlenecks
detailed call logs and generate reports as needed. Assist frustrated customers and escalate issues to senior
timely handling of claims and processing of credits. Assist in finalizing claims when necessary. Coordinate
requirement before handing over to the Test team. Assist the Test team when communicating with external
requirement before handing over to the Test team. Assist the Test team when communicating with external
timely handling of claims and processing of credits. Assist in finalizing claims when necessary. Coordinate
for improvement.
Manage events on-site, and assist with post-conference activities, such as compiling
the marketing team with market intelligence to assist with campaigns
Continually monitor and research