achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi
various on-premises and cloud-hosted systems and services. Ability to interpret business process flows into industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining various on-premises and cloud-hosted systems and services. Ability to interpret business process flows into industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a
a Data Centre Service Delivery Manager to be based in Cape Town. The Data Centre Service Delivery Manager ensuring the efficient and effective delivery of services within a Data Centre environment. The position overseeing the day-to-day operations, managing service delivery teams, and maintaining a high level of customer satisfaction. This includes overseeing service level agreements (SLA's), coordinating with internal implement service delivery strategies to meet business objectives. Monitor and manage service levels, ensuring
are looking for a dynamic and well-spoken Client Service Consultant to join the team in Cape Town. The the delivery of exceptional service experiences Job Responsibilities: Provide client services to investors via various of all calls within 60 seconds (90/60) as per Service Level Agreements (SLA) Generate lead targets required vigilant and making sure all calls are logged correctly Contribute to a culture conducive to the achievement specified time frames Ensure information is provided correctly to stakeholders by maintaining knowledge sharing
dynamic and well-spoken? Join our client as a Client Service Consultant You'll engage with investors and financial long-lasting relationships by delivering exceptional service experiences. Location: Cape Town Duration of contract: Engagement: Respond to client needs with the right service and solutions. Build trust through expertise, showing interactions. Educate clients on subscribing and servicing their accounts. Help clients achieve financial Educate clients on secure, cost-effective self-service channels. Collaborate with internal stakeholders
We're seeking Client Services Consultants (12 month fixed-term Contract) Western Cape. The core purpose exceptional service experiences. MUST have 2 – 3 years minimum experience as a Client Services Consultant the asset Management industry. Provide client services to investors via various communication channels of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate leadtargets required have 2-3 years working experience as a Client Services Consultant within the Asset Management industry
Client Services Consultants (6 month fixed-term Contract) Western Cape. We are looking for a dynamic dynamic and well-spoken Client Service Consultant to join the team in Cape Town. Thecore purpose of this role exceptional service experiences. MUST have 2 – 3 years minimum experience as a Client Services Consultant Respond to client needs by offering the right service and solution. Build client trust by applying your and potential clients on how to subscribe and service their account. Treat clients with respect, build
problems as the next Service Desk Supervisor sought by a dynamic Internet Service & Network Specialist and external customers. Train, coach and mentor Service Desk staff including career development. Oversee improvement. Work to make Service Desk the single source of truth and service delivery channel for IT. available to the Tech team. Assist with the scoping of Service and Business Level Agreements to set expectations and approval. Review survey feedback to improve services, tools and support experience. REQUIREMENTS: Matric
Our Client is currently seeking a Service Desk Supervisor to join their team Oversee all requests, incidents and external customers. Train, coach, and mentor Service Desk staff, supporting their career development improvement. Establish the Service Desk as the single source of truth and primary service delivery channel for accessible to the tech team. Assist in defining Service and Business Level Agreements to set expectations Tertiary Qualification Certifications in ITIL Service Management Skilled in A & N Advanced Excel
Demonstrate working knowledge of company Service Software (i.e. Sculi and Crane Management software)
other employees to follow.
Maintains company service literature, and maintains a high awareness of technical
technical rules.
Follows the company Field Service policy and the code of conduct.
Restrict the
Responsible for ensuring that all field service equipment is compliant with health and Safety acts