support queue that consists largely of end-user fault calls. · Identify and ensure technology assets are documented
work related purposes. Manage any breakdown from call received to solution implemented. Obtain all relevant
timely delivery of products and services. Telephonic calls to client and In Person visits to clients may also
Calling all top academic achievers Be part of a master brain team who builds technology to better business
mentored. You will be expected to make judgement calls, show responsibility and act professionally. You
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities
clients in the UK, SA Europe, US, and Asia. (On-Call Rota)
PERFORMANCE AREA 5 : Breakdowns Manage any breakdown from call received to solution implemented. Obtain all relevant
include: Action JIRA's and monitor CA Unicentre calls. Analyse and action remediation plans for SOD violations
client operations
Respond to all calls in professional manner, ensuring professional image