Duties are, but not limited to:
company has an opportunity for an Application Support Agent available within their Managed Service and Software
Management Minimum of 5 years' experience as a Site Agent or similar role, with specific experience in underground
Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner to provide product and service enhancement efforts. Must be willing to work shifts. The agents work on a rotational shift basis which includes
Management Minimum of 5 years' experience as a Site Agent or similar role, with specific experience in underground
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback Identify and document areas for improvement in agent performance. Collaborate with the training team detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help maintain quality assurance/quality control role within a call centre environment. Skills: Excellent listening and
beneficial but not a must.
Quoting Sign up a minimum of 5 active lead referral agents Weekly report writing Keep up to date and fully term insurance either as a broker agent or tied agent Call center agents not preferred unless they have
Quoting Sign up a minimum of 5 active lead referral agents Weekly report writing Keep up to date and fully term insurance either as a broker agent or tied agent Call center agents not preferred unless they have
perform all tasks associated with the contact centre, from call management to response reaction and measurement assisting with administration and data. The response centre will operate 24/7 on a three-shift basis. Each packages (Microsoft Office, Xero, Mechanic Desk, Call Management Software) • Telephone • Internet access Underpinned by Right Now and Can Do: • Drivers will log calls for breakdowns or mechanical problems on the truck trailer through the App. • Drivers will log panic or call me through the App. • The Responder will be responsible