file documentation are up to date. Answer inbound calls and to provide product and service information to customers. Resolve customer queries received through calls and emails. Hire, onboard and train new Client support policies and procedures. Flexible to work shifts (day/night) on a rotation basis based on the company's experience managing staff in customer support/ call centre environment. Punctual. Highly adaptable, shows
file documentation are up to date. Answer inbound calls and to provide product and service information to customers. Resolve customer queries received through calls and emails. Hire, onboard and train new Client support policies and procedures. Flexible to work shifts (day/night) on a rotation basis based on the company's experience managing staff in customer support/ call centre environment. Punctual. Highly adaptable, shows
advisors are responsible for handling difficult calls. It is their responsibility to retain clients and Previous call centre experience - preferably in a client centric or sales environment Previous call centre
advisors are responsible for handling difficult calls. It is their responsibility to retain clients and Previous call centre experience - preferably in a client centric or sales environment Previous call centre
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qualification Experience • More than 2 years' call centre and/or customer management experience (Solution
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback quality assurance/quality control role within a call centre environment. Skills: Excellent listening and
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback quality assurance/quality control role within a call centre environment. Skills: Excellent listening and
Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner to provide product and service efforts. Must be willing to work shifts. The agents work on a rotational shift basis which includes working particulars Flexibility and adaptability to work shifts, including evenings, weekends, and holidays, according