qualification Logistics background an advantage Response centre background an advantage Excel experience should not limited to the following: Drivers will log calls for breakdowns or mechanical problems on the truck through the company app Drivers will log panic or call me through the company app The Responder will be breakdown/panic/call me from inception to conclusion Monitoring and control of breakdowns, panics and call me's Obtains client information by answering telephone calls and verifying information. Maintains communication
qualification Logistics background an advantage Response centre background an advantage Excel experience should not limited to the following: Drivers will log calls for breakdowns or mechanical problems on the truck through the company app Drivers will log panic or call me through the company app The Responder will be breakdown/panic/call me from inception to conclusion Monitoring and control of breakdowns, panics and call me's Obtains client information by answering telephone calls and verifying information. Maintains communication
department staff, including education, training, and call centre specialists. ● Advises human resources on staffing
with requirements (handling time, talk time, lost calls, etc.). Customer Service Provide policyholders with corporate entity Minimum 2-3 years' inbound call centre experience General administrative experience
with requirements (handling time, talk time, lost calls, etc.).
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
by discussing client requirements either via call centre or over e-mail advising on suitable options in
/>Monitor Customer service standards in the Call Centre /Internal Sales
Ensure the Warehouse
working knowledge of auto electrical systems (ignition, starting, charging, illumination) Excellent communication