required of you: Collaborate with the 24/7 Response Centre, ensuring seamless support for their app users to provide rapid technical assistance, as each shift operates on an 8-hour basis. Utilize your initiative Experience with Agile software development and call centre/logistics environments. Excellent communication ability. Contact Phindi a t phindileme-merge.co.za or call her at 011 463 3633 to discuss this and other opportunities
problem-solve as necessary.Team and Shifts:
as necessary. Team and Shifts: Staff to Manage: 100 employees. Shifts: 2 shifts (primarily working during during the day shift but responsible for planning for the night shift). Machinery On-Site: 22 CNC mills/lathes
Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant
currently seeking a skilled Shift Setter to join our team in Pinetown, KZN. The Shift Setter will be responsible equivalent - At least 2 years of experience as a Shift Setter or similar role in a manufacturing environment Good communication skills - Willingness to work night shifts and weekends as needed Benefits: - Competitive
join their growing team. Please note: this is a shift based in-office role. The SaaS / MSP Technical Account communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations means of reliable transportation Ability to work shifts and full-time hours 4pm - 1am (Mon - Fri) / 9pm experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
Specific Requirements : Overtime as required Night shift and weekend duties as rostered Occasional local
electrical work on trucks and trailers; • Work during night shift change attending to minor faults on truck and
5-year experience in a similar role. (Not call centre experience)
meeting is conducted at the end / start of every shift. This handover meeting must be recorded and a written Reports per shift: - Number of Alerts received on the UI's, - Number of Alerts attended to per Shift Controller Number of calls attended to per Shift Controller, - Number of AutoCam AI findings validated per Shift Controller 10. Attend to any customer complaints within the shift, where possible. Failing this, complaint to be escalated absence issues, 7. Analysis of employee customer call quality of the department, 8. Maintenance and upkeep