Job Purpose: To deliver service excellence through efficient customer service, point of sale (POS) operational merchandising in store that leads to a positive customer experience. Key Performance Areas (but not limited To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction satisfaction. To deliver superior customer service by acting as a brand ambassador, being visible and offering offering a friendly and professional service. To efficiently execute and maintain all merchandising and
and mtu systems compliance are non-negotiable. Customer satisfaction will be the key to your performance product to the highest standards. Maintenance service/support of all mtu engines in your area of work work. 24 (twenty-four) hour standby and call out service on mtu engines (where needed). Shift work as when the customer. Record keeping and documentation of equipment performance. Participate in customer meetings required Standards and Guidelines. General: The customer must have an account with Rolls-Royce Solutions
monthly Call on Customers in a corporate/office environment when necessary Call on Customers on sites and relationships with Customers Do demonstrations of machines on site for Customers to promote the products products and services and achieve the minimum quantity of demos per week as per the Company standards Do Do presentations to Customers on our products and services when necessary Ensure a consistent strong sales sales meetings Know your sites and customer's needs Call on Customers that hire from Competitors weekly
existing client base through personal performance and customer relationship management. The individual in this following functions: The promotion of aftermarket services and value-added products in line with company growth and profitability. Managing a positive Customer experience and satisfaction Targeting and conversion selling of Aftermarket services, Parts, Accessories, Rental offerings, Service Contract offerings, Tyres assigned sales territory. Contact new and existing customers to discuss their needs, and to explain how these
including upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly and procedures. Previous retail experience / customer service experience. For leadership roles; managerial
including upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly and procedures. Previous retail experience / customer service experience. For leadership roles; managerial
• Telephonic and eMail orders from customers • Achieve sales/GP target for the counter as set by the business • Attending to walk in customers • Processing and invoicing of customer orders as well as from the Checking orders • The handling of repairs from customers and reps, i.e., booking in and sending through that needs to be faxed or e-mailed • Contacting customers once repairs have been handed back to Test and and Repair • Daily freighting of stock to customers • Follow up on back orders • Receiving and receipting
• Telephonic and eMail orders from customers • Achieve sales/GP target for the counter as set by the business • Attending to walk in customers • Processing and invoicing of customer orders as well as from the Checking orders • The handling of repairs from customers and reps, i.e., booking in and sending through that needs to be faxed or e-mailed • Contacting customers once repairs have been handed back to Test and and Repair • Daily freighting of stock to customers • Follow up on back orders • Receiving and receipting
in new customers Develop and manage a new customer data base. Provide trend analysis of customer purchases purchases. Maintain and develop strong customer relationship. Contribute to product change, enhancements and development based on customer requirements and market trends. Be able to visit customers and promote the company based at the Bethlehem Branch and must be able to service Bloemfontein from time to time. Matric 2 years
in new customers Develop and manage a new customer data base. Provide trend analysis of customer purchases purchases. Maintain and develop strong customer relationship. Contribute to product change, enhancements and development based on customer requirements and market trends. Be able to visit customers and promote the company based at the Bethlehem Branch and must be able to service Bloemfontein from time to time. Matric 2 years