connections to representatives of the various airlines and their handling agents. Experience on CW1,
Minimum Experience - 2 Years' experience in the Airline and Freight industry - 1 Year experience in an
Minimum Experience - 2 Years' experience in the Airline and Freight industry - 1 Year experience in an
efficient travel service delivery.
REISSUING TICKETS, RESERVATIONS, AND REFUNDS
comprehensively, including reservations, fares, ticketing, re-issues, and refunds for all routing compl all fees during ticketing, including invoicing and referral bookings
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
instructions. Event Monitoring ensures incident tickets for each alert and records corrective actions with knowledge of problem management processes and ticketing systems. Ability to function on a team and possess SDSF, and Mainframe Monitoring.' Knowledge of ticketing tools. Strong problem-solving ability and skills Operator. TSO/ISPF, JES, Z/OS Scheduling Tools. Ticketing System. ITIL Foundation advantageous. Basic understanding
Key responsibilities include:
department Monitor, track and manage the company's ticketing system, whilst also assisting and maintaining for the updated ticketing system as per company requirements Ensure all marketing tickets are closed by
department Monitor, track and manage the company's ticketing system, whilst also assisting and maintaining for the updated ticketing system as per company requirements Ensure all marketing tickets are closed by