ensure that CLO's meet and sustain agreed customer service, productivity and other targets through daily required to deliver outstanding customer service. Ensures that a customer focused, high performance/high sales and distribution functions by improving customer service through analysing, evaluating, and optimising related processes. Establishing and communicating service and performance metrics, monitoring and analyzing Performance Areas 1. People Management (30%) 2. Customer Liaison Management (30%) 3. Internal Liaison and
Office for an experienced Customer Service Specialist in Network Planning Service Standards and Performance Network Planning & Aeronautical Operations Service Standards & Performance, and will be responsible formulation for Customer Care Lead research and benchmarking as input into the development of the customer care care strategy and obtain cross functional input - customer intelligence, forecast and applicable technical plans Define the Customer Care Policy & Procedures based on the targeted customer service culture whilst
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Experience in handling ocean exports, customer service and front-office admin essential.
customer service, as well as assisting with the reception duties
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
looking for a candidate with extensive in-bound and customer relations call centre experience to join their qualification is a prerequisite Any relevant Customer Service Experience will be an advantage Excellent
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Duties & Responsibilities
Framing entries from A to Z
Desired Experience & QualificationMinimum Matric
Excellent tariff knowledge.
Multi modal experience Air / Ocean / Road
Import and Export
Package & RemunerationVarious salaries for various clients
delivery sales, Activation Target. • Appeal to customers – Interpersonal skills are key. Should try to eye-to-eye with prospects and potential customers. • Persuade customers to buy – The Focus should be on convincing convincing people to buy their products and services. Therefore, they should point out the benefits and related questions skillfully. Welcome customers – Greet customers upon arrival and make them feel at ease ease at a ground. • If a customer feels unsatisfied with a product, the Account Evangelist Superhero will
Fourways and the working hours are 8am to 4:30pm Monday to Friday. This is a 3 months contract.
Requirements
ng>Database Querying
The support agent will need to use TSQL to query the many databases
TSQL querying is essential