business opportunities, and providing exceptional customer service. Key Responsibilities: Develop and implement solutions to customers based on their needs. Collaborate with operations and customer service teams to ensure ensure efficient service delivery. Maintain a strong understanding of market trends and competitors to conferences to promote the company's forwarding services. Requirements: Bachelor's degree in Business, logistics industry, with a focus on forwarding services. Proven track record of meeting and exceeding
issuing invoices to customers Processing credit notes for customers (stock & services) Answering/assisting invoices, processed payments, new balances and customer contact information Checking the data input in
for a Stock Controller, to assist with the customer service, invoicing of orders and stock control. Managing that they are aware of holdings at all times. Customer Service – Communicate order status with regards to Product knowledge Delays Communicate with Internal Customers/Partners/Dealers as and when needed to ensure ensure proper flow of information and services. Invoicing – comprises of the following: Pick up received orders comprises of the following Filing of records. Resolve customer queries. Reporting. Cross skill, ie learn other
for a Stock Controller, to assist with the customer service, invoicing of orders and stock control. Managing that they are aware of holdings at all times. Customer Service – Communicate order status with regards to Product knowledge Delays Communicate with Internal Customers/Partners/Dealers as and when needed to ensure ensure proper flow of information and services. Invoicing – comprises of the following: Pick up received orders comprises of the following Filing of records. Resolve customer queries. Reporting. Cross skill, ie learn other
standards
and gross profit goals while providing top-tier service levels. This is your chance to shine in a role that combines strategic sales and exceptional customer service.
Key Responsibilities
1
4. Conduct Effective
minimum of 100 customer visits per month. 5. Collaborate with the Customer Relations
sales manager to prioritize high-value customers for the Customer Relations Manager's call list.
objectives Instrument and Laboratory Maintenance Customer relations Special Requirements: Job Specific Requirements Drive and Belief in the cause Interpersonal: Customer Service Orientation Relationship Building Communication Administrative Skills Principles of Excellence: Customer Service Orientation Ethical Behaviour Excellence Orientation
objectives Instrument and Laboratory Maintenance Customer relations Special Requirements: Job Specific Requirements Drive and Belief in the cause Interpersonal: Customer Service Orientation Relationship Building Communication Administrative Skills Principles of Excellence: Customer Service Orientation Ethical Behaviour Excellence Orientation
Knowledge: Acquire a high-level understanding of AWS services relevant to contact centres, such as Amazon Connect includes understanding how these services can be integrated into a customer's existing infrastructure. 2. towards cloud solutions are affecting potential customer bases. - Lead Generation and Prospecting: Develop strategies for identifying and engaging potential customers. Utilise a variety of tools and techniques, including social media platforms, and networking events. 3. Customer Engagement and Relationship Management - Consultative
with the necessary skills are available to meet customer demand Capacity Planning: