portfolios; · Managing the support Centre, in terms of monitoring inbound calls from participants with regards relationship between Support Centre and administration teams to ensure effective contact centre performance to the products; · Ensure that Support Centre provide quality customer service on every call; · Responding to queries resolution of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
of their needs and that ensure that unresolved calls are escalated to the correct internal stakeholders stakeholders. The Agent is expected to maintain a call back methodology, ensuring all clients not successfully electronic diary or any applicable app is set for call backs.
KEY RESPONSIBILITIES:
- Making calls to clients for purposes of sales, payments, updates lasting relationships with clients and Contact Centre team based on trust and reliability
- Understanding
The Training & Development Centre at the Ffennell Depot is seeking a reliable and skilled Handyman This hands-on role is critical in ensuring the centre's buildings, equipment, and outdoor areas remain in excellent working condition to support the centre's operations. As the Handyman, you will be responsible smooth functioning of the Training & Development Centre. If you have a keen eye for detail, a strong work mechanisms Daily sweeping of grounds around the Training Centre Manage the garden by removing weeds, cutting grass
The Training & Development Centre at the Ffennell Depot is seeking a reliable and skilled Handyman This hands-on role is critical in ensuring the centre's buildings, equipment, and outdoor areas remain in excellent working condition to support the centre's operations. As the Handyman, you will be responsible smooth functioning of the Training & Development Centre. If you have a keen eye for detail, a strong work mechanisms Daily sweeping of grounds around the Training Centre Manage the garden by removing weeds, cutting grass
covers client and hosted devices and services, Data Centre hosted services, MPLS Networks, on premise VoIP •Communicating clear technical information to Service desk or call out agent when assisting with errors on site •Maintain supporting processes •Maintenance of system for call management, call recordings management and integrated applications VoIP issues •Understanding of IP PBX configuration, call routing and translations and SIP trunk implementations
completed per SLA Process “first point of contact” calls for UPS and systems issues and/or failures Retrieve after hours call outs (including weekends and public holidays) Scheduled standby and call out shifts Where Predominantly Benoni based When required data centres and other sites Essential Qualifications (Have-to-Have) this role control? All Network Assets at Data Centres, Server Rooms and in transport under business insurance completed per SLA Process “first point of contact” calls for UPS and systems issues and/or failures Retrieve
SLA
SLA
service in and around the Training & Development Centre at the Depot. KEY RESPONSIBILITIES Perform basic daily sweeping of grounds around the Training Centre. Managing the garden by removing weeds, cutting garden, pick papers and other debris around Training Centre, treat soil with fertilizer twice a year, keep