Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player customer service team, improving efficiencies, and optimizing processes within the department. Minimum years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
Management experience, gained within the Financial Services / Banking industry Exp with Lending products Market Management experience, gained within the Financial Services / Banking industry Exp with Lending products,
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player customer service team, improving efficiencies, and optimizing processes within the department. Minimum years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
REQUIREMENTS:
Minimum of 3
The client requires the services of a new Financial Manager who will replace the current Financial Manager resolution of all staff related issues in the Finance department, including performance Key Performance Indicators: assist all departments in the development of their own budgets • Collaborate with other departments to ensure variances and engage with Funds Administrator on corrective action to take • Verify reconciliations and match provide correct account number • Review debtors and creditors age analysis in respect of correctness, queries
configuration, raw materials, manufacturing methods, or services provided to determine effects on costs
Administrative skills.
- Strong customer service focus.
- Good listening and problem-solving
Responsibilities:
- Provide an end-to-end service and support for the flexible resource needs of
for all flexible resources.
- Verify the correctness of all offers made.
- Support with all related
Conduct the offboarding for FG-Other and Non-IT departments and filing of termination checklists.
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Strong Administrative skills. - Strong customer service focus. - Good listening and problem-solving skills and Responsibilities: - Provide an end-to-end service and support for the flexible resource needs of place for all flexible resources. - Verify the correctness of all offers made. - Support with all related Conduct the offboarding for FG-Other and Non-IT departments and filing of termination checklists. - Support
used-vehicle and finance departments Ensure applications and paperwork are completed correctly and in a timely administrative skills with attention to detail Customer service driven with a focus on building positive relationships
used-vehicle and finance departments Ensure applications and paperwork are completed correctly and in a timely administrative skills with attention to detail Customer service driven with a focus on building positive relationships