service provider of innovative customized contact centre solutions from South African to the global market through QA and performance metrics, e.g., number of calls per team, number of successful contacts, wrap up
SLA
company's cutting-edge products in the contact centre and customer experience vertical. Duties will include products or services. Experience in the contact centre and customer experience industry is highly desirable
vendors.
reporting requirements for the Financial Intelligence Centre (FIC) and Statistics South Africa.
provided by vendors. Providing support for contact centre operations. Qualifications A three year IT Diploma analogue, SIP, VoIP telephony systems and contact centres Good understanding of switching and routing functionality
switchboard: receiving incoming calls, message management, and transferring calls
switchboard: receiving incoming calls, message management, and transferring calls Manage the Reception area
switchboard: receiving incoming calls, message management, and transferring calls Manage the Reception area
Manager with effectively managing a Decorating Centre in line with the required customer experience standards