least 2 years' experience in a Sales Outbound Call Centre, particularly in selling long-term insurance
Service Calls
Log incoming service calls with all required information (date,
/>Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
numbers.
Communicate with clients on status of call / awaiting spares etc.
Organize and order parts
include
accurately, writing and executing test cases using the centre tools, and also to do bug tracking, integrating
forthcoming years Providing comprehensive reviews on cost centre findings, and upholding the company's values. Identify Provide comprehensive review and commentary on cost centre findings Key personal skills for a successful FP&A
forthcoming years Providing comprehensive reviews on cost centre findings, and upholding the company's values. Identify Provide comprehensive review and commentary on cost centre findings Key personal skills for a successful FP&A
/>Operational Support (10%)
Support the Centre with general office management tasks including
including reception and facilities
Support the Centre with the ordering of stationery / office refreshments
Assistants
Interaction with individuals at the Centre on a day-to-day basis
Develop and maintain
Operational Support:
limited to: 1. Operational Support: Support the Centre with general office management tasks including including reception and facilities. Support the Centre with the ordering of stationery / office refreshments for Assistant's Interaction with individuals at the Centre on a day-to-day basis Develop and maintain good
Responsibilities: Operational Support (10%) Support the Centre with general office management tasks including including reception and facilities Support the Centre with the ordering of stationery / office refreshments for Assistants Interaction with individuals at the Centre on a day-to-day basis Develop and maintain good