M-KOPA Customer Service - Team Coach
Â
The position of the Team Coach to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered record in meeting targets and achieving premium customer service
Duties include:
Duties: Customer Interaction: Greeting customers, scheduling service appointments, and effectively communicating Listening attentively to customer concerns and accurately documenting service requests. Vehicle Inspection: services and provide accurate estimates to customers. Service Recommendations: Recommending appropriate updating customers as needed. Quality Assurance: Performing quality checks on completed service work to Customer Satisfaction: Following up with customers after service appointments to ensure satisfaction and
mer Interaction: Greeting customers, scheduling service appointments, and effectively communicating Listening attentively to customer concerns and accurately documenting service requests.
Customer Service:
Coach is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered experience within a Contact Centre environment (Customer Service /Messaging highly advantageous)
Â
Customer Service:
efficiently. The ideal candidate will have strong customer service skills, excellent communication abilities qualification. At least 2 years of experience in a customer service role, preferably in the hospitality industry plays a crucial role in providing exceptional customer service and ensuring a positive guest experience.
efficiently. The ideal candidate will have strong customer service skills, excellent communication abilities qualification. At least 2 years of experience in a customer service role, preferably in the hospitality industry plays a crucial role in providing exceptional customer service and ensuring a positive guest experience.
business relationships; Maintain a strong customer service attitude; Assist and resolve queries in the contribution towards sales team; Assistance in the customer service department as and when required; Dealing with Competence Creative thinking Detail-oriented Customer Service Driven Computer Skills Organized, Fast Thinker