the ICT services sector is looking for a Service Delivery Manager to join their team. The Resource Manager between Professional Services and Managed Services. This is a global role, managing allocation of resources a dynamic and fast-paced service desk environment Experience with managing a distributed global team
/>Support internal role players such as Sales/Servicing/Management/Finance
Creating an environment of
it's clients, plan and budget for support services, manage requirements and service contracts, deliver analysis in collaboration with service and client delivery management Manage support services area in standardise and optimise the ICT support service management function and processes of Gijima Provide optimize world class service delivery Establish and maintain a knowledge management system Leverage off various services, solutions, industry frameworks and client verticals) Financial Management Project Management
responsible for selling our cutting-edge Service Field Management and Process Improvement platform solutions provisioning, billing, asset tracking, and service contract management. Our mission is to revolutionise mobile record in solution sales, especially in Service Field Management and Process Improvement Platforms Strong understand client needs Present and demonstrate Service Field Management and Process Improvement Platforms solutions
efficient and responsive Service Desk and Service Delivery Management teams, be accountable for the delivery delivery of the functional strategy and service management performance in line with service level agreements looked after large service desks and service delivery managers as apart of their portfolio. In order
within the Group.
owning all tickets from cradle to grave Service Level Management Monitor Service Levels and ensure that higher technical tier. Ensure that all IT Service Management processes, Operational Level Agreements and Contracts are adhered to together with the Service Delivery Managers. Monitor and reports on service levels Management and call Quality , to Manager and Service Delivery Managers. Documentation Ensure relevant documentation all calls logged to Service Desk Objective 3: Client Experience Key Results : Manage MTT Response for the
relationship management
Report to the Service Manager and Foreman.
Welcome customers and capture