will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she technical support to customers via various channels such as phone, email, Freshdesk support tickets • both written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with issue response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism
Reference: JHB000986-DS-1 Role: Support Engineer (ISP - 1st Line) Location: Illovo, Johannesburg A well well know, leading ISP is looking for a dynamic Support Engineer- L1 to join their team. It is an exciting communication skills – MUST HAVE Previous network support experience within a Service Desk environment, ideally tools (e.g., Wireshark, Nagios, SolarWinds) VoIP support experience would be very beneficial but not a must
Job Title: Aftersales & Continuous Support Administrator
Location: looking for a proactive Aftersales & Continuous Support Administrator to join our team. This role involves involves providing comprehensive administrative support to the aftersales and site services team. Key tasks Responsibilities:
Administrative Support:
Technical Support:
Job Title: Aftersales and Continuous Support Engineer
Location: Support Specialist to join our team. The successful candidate will support the Aftersales team activities, and providing administrative support to the Spares & Site Services department.
Key
l> Technical and Administrative Support: Performance
application infrastructure, and partner files. Support and troubleshoot issues, investigate incidents updates and fixes and provide Level 2 technical support. Build tools to reduce the occurrence of errors
Mid Level IT Support Engineer (JB4422) Rosebank, Johannesburg Market Related Duration: Permanent Our for a highly skilled and motivated Mid Level IT Support Engineer to join their busy team. You will play a crucial role in providing advanced technical support and troubleshooting for their clients. Your focus Responsibilities: Deliver second-level technical support to clients via phone, email, and in-person, addressing infrastructure and server systems. Collaborate with Level-1 support engineers, project managers, and vendors to resolve
Technology
BIT002868-Cha-1 Our client is looking for a Technical Support Engineer to join their IT team to assist with ensuring remote desktop connections to provide immediate support. Qualifications: BS degree in Information Technology experience as a Technical Support Analyst, Service Maintenance Administration ,Desktop Support Engineer, IT Help
of Jnr-Snr Call Centre Support. Your core role will entail providing support for fibre to the home including including Omni-channel Support via WhatsApp, email and other mediums. Candidates must be able to thrive
Field Support Engineers to join our team and provide on-site technical support and assistance assistance to clients or customers. As a Field Support Engineer, you'll play a crucial role in ensuring clients receive timely and effective technical support, thereby contributing to the overall success of resolved remotely is redirected back to the remote support team.