advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for
high-performance call center of CLO’s with a clear vision to provide world-class Inbound and Outbound CRM
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5 years management experience in a Call Centre environment
MAJOR RESPONSIBILITIES AND KEY
relationship with each individual who is part of the call center structure.
Document performance agreements
Conduct remote live listens of at least 3-5 calls per week per CLO area.
Conduct required performance
daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
You will be responsible for responding to inbound queries via voice and email correspondence. Handling
high-performance call center of CLO's with a clear vision to provide world-class Inbound and Outbound CRM Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
Site Agent Wynberg – Sandton – Gauteng · As a site agent you will be responsible for working collaboratively required is to be hired for the construction site agent role include good project management skills, excellent in the construction industry. Construction Site Agent Requirements Strong project management skills, as as the job role of a construction site agent requires you to ensure that large-scale projects are completed industry as a site agent or Project Manager · Building Construction projects The post Site Agent appeared first
Reference: JHB000151-PK-1 One of our insurance clients is seeking a Sales Consultant who is target driven and wants to make money. The company is based in Fourways and they offer a basic plus commission. Requirements: 1 - 2 year sales experience Matric qualification Able to travel to Fourways Should
analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
(Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
To effectively and efficiently promote group bookings on-board our cruise ships for the local and international market (South Africa). Assist Travel Partners as well as Event Companies with group bookings. Provide superior customer service to encourage repeat business and maintain business relations
We're UREGNTLY seeking Web Chat Contact Centre Agents - 3 Months Contract - Woodmead (Gauteng) To start Advantageous MUST have 6 - 12 Months web chat call centre experience To Start Immediately salary: R8000