established market leader in the Southern Africa airline catering industry , and they are seeking to employ
Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
forms
languages
Resources, Legal, Office Administration, Automotive, Call Centres, Technical, Hospitality, Insurance, Supply Chain
Manager for their store based in the Cresta Shopping Centre in Randburg. A wonderful career opportunity awaits Shopping Centre Marketing: To look for potential marketing opportunities within the shopping centre. To engage engage with the shopping centre marketing team to understand what their marketing plans are for a given dependent on the requirement. Safety and Security: The centre management will have identified and put in place
least 2 years' experience in a Sales Outbound Call Centre, particularly in selling long-term insurance
least 2 years' experience in a Sales Outbound Call Centre, particularly in selling long-term insurance
coach within a high paces sales and telesales call centre environment
Competencies:
·
Service Calls
Log incoming service calls with all required information (date,
/>Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
numbers.
Communicate with clients on status of call / awaiting spares etc.
Organize and order parts