The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service improving. To meet these many demands, a good service desk manager must have: The ability to build a understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including
Auditing departments Ensure revenue and collections targets are achieved by effectively the department Monitor and update the funders regularly to ensure all services rendered are paid for Develop and implement admissions are in accordance with client's standards Review services (together with relevant stakeholders) on SAP to to ensure optimisation of billings of services Analyse data trends relating to rejections and short payments and business billing process to ensure Patient Services metric targets are achieved
Tracker requires the services of a talented and experienced Head: Critical Services to focus on developing developing, implementing and reviewing the Critical Services strategy in order to ensure that the approved recovery rate and exceed the required customer service delivery standards of Tracker. Strategy Formulation creation of a strategy to guide the Critical Services department as determined by the strategic objectives Critical Services. Ensure alignment of the strategic goals for the Critical Services department with Tracker
Clients to experience a positive difference in service levels and ensure that a high standard is maintained
Clients to experience a positive difference in service levels and ensure that a high standard is maintained
CRM system.
Automation industry is currently looking for a Service Operations Manager (Document Solutions) to be based based in Midrand, Gauteng. The CSSD Service Operations Manager is accountable for the management and and delivery of the Hardware Service portfolio to all customers and Channel Partners. The responsibilities management of critical service areas in the CSSD department which are: Field Service, Hardware Implementation Management of Hardware Service Products and Solutions. Management of hardware service portfolio. Customer
Key Responsibilities:
plus technical experience in Field Service and workshop repairs, service & support and or project execution Motors.
deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who ensure service excellence at the point of sale by ensuring fast and efficient customer service and point directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible visible and offering a friendly and professional service. To support the Group's vision to be the customer's