analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
(Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
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We're UREGNTLY seeking Web Chat Contact Centre Agents - 3 Months Contract - Woodmead (Gauteng) To start Advantageous MUST have 6 - 12 Months web chat call centre experience To Start Immediately salary: R8000
essential
dedicated to the crucial task of efficiently collecting outstanding fees across multiple prestigious on mitigating risk by effectively recovering bad debt and addressing overdue accounts, ensuring financial essential Experience in managing debtors within a call centre environment. Job description: Duties will include include but are not limited to: Managing and collecting debts to ensure targets of the team are achieved have met daily call rates and billing adjustments are processed Ensuring high risk debt accounts are suspended
lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production advantage. At least 5 years' experience in a debt collection call center with minimum 2 years leadership experience
Age Analysis to reduce debtors. Call customers for outstanding debt. Keep record of all communication expected payment dates, reasons for long outstanding debt etc. Ensure necessary approvals are obtained prior accounts and managing accounts for handover to the collection agents. Resolving customer queries. Liaising Compiling and filing of customer documents. Taking calls from customers, dealing with queries and complaints
candidate will be managing the shared services collections division of the group and responsibilities will />
unpaid debt and the collection thereof for Medical Aid Claims and Private Patients Collection of outstanding outstanding debt Monthly statement run is completed for all outstanding accounts, i.e. the debtor (patient) are accurately identified and traced for collection of debt Ensure that all medical aid claims are submitted Hand over accounts to the Legal Department for collections timeously and in line with the company's internal estate accounts are handed over to the Legal Collections Department for management timeously and in line