Management Team, Merchants Department, Impacted Call Centre Agents.
months telesales experience within an outbound call centre environment Solid understanding of mobile and data
months telesales experience within an outbound call centre environment Solid understanding of mobile and data
largest contracts. They have sites in the 4 major centres in South Africa, so constant communication with
contracts - Running month end reporting on cost centres - Cross charging inter-group companies correctly
Issuing stock from accounting system to relevant cost centre
Skills, Requirements &
previous IT Service Desk experience Excellent data capture and typing skills Must be able to use all Microsoft Line Support Engineer is responsible for the capturing of customer requests from varied inbound sources for effective, detailed and accurate request capturing Accountable to confirm customers' information
various parties, driving results, verification and capturing of information into the Service Desk Application description Ensure detailed and accurate solution is captured into the call when resolving the call Responsible resolution Responsible for ensuring that all details captured into call management system are accurate, error
documentation related to technology installation administration and maintenance. Respond to monitoring alerts key stakeholders in the various channels and administrative teams. Develop work routines in line with operational Technology Specialist – Windows Server and System Centre Windows server environment including: VMWARE, Hyper-V
the various shopping centres when necessary Accurately keep up all the administration and communication and negation skills Good time management Good administrative skills Team player Must be well-dressed and