grow with us. Based in Amanzimtoti, Durban, our call centre is a hub of excitement and opportunity. Are for passionate individuals to join our energetic call centre team Duties & Responsibilities Engage customer service and support. Must be able to cold call. Must be able to handle objections effectively.
grow with us. Based in Amanzimtoti, Durban, our call centre is a hub of excitement and opportunity. Are for passionate individuals to join our energetic call centre team Duties & Responsibilities Engage customer service and support. Must be able to cold call. Must be able to handle objections effectively.
We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein high-performance call centre of CLO's with a clear vision to provide world-class Inbound and Outbound CRM (30%) 3. Internal Liaison and Execution (15%) 4. Call Centre Performance Management & Reporting (15%) relationship with each individual who is part of the call centre structure. • Document performance agreements • Conduct remote live listens of at least 3-5 calls per week per CLO area. • Conduct monthly performance
an Inbound and Outbound Dispatch Supervisor to join their team. Supervise the movement of inbound and operations and ensure smooth running of inbound and outbound stock (inbound from factory - outbound to clients)
looking for Collection agents to join our team to call Businesses & Customers on behalf of a client performing mostly outbound activities (together with inbound) contacting Businesses / Customers to inform them First party /3 rd party collections, Rep will be calling on behalf of the creditor as opposed to the collection Matric/ NQF LEVEL 4 Preferably 6-12 months USA call centre experience. For 1 st party collections, it
understanding of customer service, architecture and Contact Center platforms, tools and technologies. Demonstrate Centre's and Contact Center key metrics Excel with evaluation of emerging Contact Center technologies Planning frequent dialler issues. All round understanding of inbound and outbound contact centres & the various large scale corporate Contact Center applications. Recent Genesys Contact Center product experience and competencies email Contact Center technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM
control documents Stationery management Manage inbound booking confirmation Ensure PODs are up to date
control documents Stationery management Manage inbound booking confirmation Ensure PODs are up to date
expansion of our Sales Department. We have several call centre sales postions available and require candidates Matriculant 2. Sales / Telesales Experience (Inbound or Outbound 6 months advantageous) 3. Reliable
opportunities by generating leads through cold calling, inbound enquiries and referrals. Develop and implement