experience working at a management level within a Call Centre of a large operation 2 years experienced in managing multiple campaigns preferably within the outsourced call centre environment. Exposure to a full cycle (1 year)
to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding regular detail Matric Preferably 12 months plus USA call centre experience. For 1 st party collections, it will
to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding regular detail Matric Preferably 12 months plus USA call centre experience. For 1 st party collections, it will
drafting skills Experience with French West Africa operations and French language skills will be a plus
drafting skills Experience with French West Africa operations and French language skills will be a plus
buildings, offices, hospitals, shopping centres and data centres etc QUALIFICATIONS: Diploma in draughting
buildings, offices, hospitals, shopping centres and data centres etc QUALIFICATIONS: Diploma in draughting
technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /