Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is successful? Achieve all operational KPIs across a project to ensure contractual obligations are met as a and absence and maximise engagement across the project by building a fun and rewarding environment Forecast are continually met across the project Analyse results across the project to identify areas for improvement
explaning our business and seeking new and fresh call centre sales constultants. We require candidates with
experience working at a management level within a Call Centre of a large operation 2 years experienced in managing multiple campaigns preferably within the outsourced call centre environment. Exposure to a full cycle (1 year)
to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding regular detail Matric Preferably 12 months plus USA call centre experience. For 1 st party collections, it will
to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding regular detail Matric Preferably 12 months plus USA call centre experience. For 1 st party collections, it will
application architecture knowledge is needed Create project and application architecture deliverables that technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established learning technologies Solid understanding of contact centre processes & technology Proficient in data visualization visualization and reporting techniques Project Management skills and experience Advanced SQL & database strategies in line with company goals and performance Project management and performance measurement Provide
all aspects of the state-of-the-art Simulation Centre that is responsible for providing clinical and input into research projects where needed. Create and maintain personal research projects. Plan, program and all aspects of the state-of-the-art Simulation Centre that is responsible for providing clinical and input into research projects where needed. Create and maintain personal research projects Plan, program and
buildings, offices, hospitals, shopping centres and data centres etc QUALIFICATIONS: Diploma in draughting
buildings, offices, hospitals, shopping centres and data centres etc QUALIFICATIONS: Diploma in draughting