Our client requires the services of a Software Engineer (Expert) – Midrand/Menlyn/Rosslyn/Home Office regression testing, user acceptance testing, security testing. Analyse and scope end-user authorisation
tests, Integration tests and System Integration security tests
database-related issues. Ensure that all database systems are secure, reliable, and compliant with industry standards
assigned/ reassigned timeously and resolved within Service Target. Assist First Line Support ITSM and relevant best practices for Service Support and Service Delivery. Maintaining an effective Service Level Management and Implement Service Request Management. Enable the IT customers to define offered services, publish those those services in a service catalogue. Foundation Data. Business Time Segments. Configure Assignments Configurations. Service Level Management: Service level management Incident Management. Service level management
BMW Financial Services - Customer Service - Team Leader
Based in Midrand
voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
Requirements:
Transactional management role in the banking or financial services industry of which 2-3 years experience at a specialist products, services, and operational processes, including cash management, payments and treasury services Strong on all leads, reacting promptly to requests for service and identifying client needs promptly and proactively
Transactional management role in the banking or financial services industry of which 2-3 years experience at a specialist products, services, and operational processes, including cash management, payments and treasury services Strong on all leads, reacting promptly to requests for service and identifying client needs promptly and proactively
improving teame results.
sales representative to help sell the products and services that our customers rely on. The sales representative this role Represent the company's products and services, using consumer research as well as deep and comprehensive clients to ensure that they receive exceptional service and to identify potential new sales opportunities