quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking staff through resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting
ting production issues relating to drawings of parts, assemblies and jigs
Monthly)
spare parts stock counts Ad hoc duties as required by the Financial Manager from time to time BCom Accounting
Monthly) Monitor WhatsApp groups and respond in real time Inform problem/issues to the relevant department ticket system is maintained and updated at all times Minimum requirements: A Grade 12 (Matric) Diploma/Degree interpersonal skills Ability to work independently and as part of a team Ability to work shifts A valid drivers
Monthly) Monitor WhatsApp groups and respond in real time Inform problem/issues to the relevant department ticket system is maintained and updated at all times Minimum requirements: A Grade 12 (Matric) Diploma/Degree interpersonal skills Ability to work independently and as part of a team Ability to work shifts A valid drivers
focussed on expansion. If you are looking to be part of a dynamic, fast paced environment this role is Budgeting and forecasting
Troubleshooting production issues relating to drawings of parts, assemblies and jigs Liaising with technical staff qualification in Draughting Minimum 2 year of 2 years full time experience with 3D modelling and drawings using
for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident Coordinator processes. Service Level Agreements play an important part for this role as this creates strict timelines for tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping behavior and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds
quoted per modality, obtain selling prices for parts if required
Follow up with customers on quotes
/>Create job card as per scheduled appointment
If parts are quoted, check stock on hand and transfer to
Engineers inventory once they have provided feedback on parts used
Authorizing job cards and
team and build strong relationships
Efficient time-management
Strong Communication Skills