Processes: Knowledge of Incident, Problem, and Change management Agile Working Model (AWM) Charter: - Adaptability
pre and post Go-Live activities, including change management and post-implementation support. Interact
- Incident and Request Management. - Change Request Management. - SAP Technical System Monitoring. -
Go-Live preparation and post Go-Live Support Change Management – Manage changes and present to relevant CAB
ESSENTIAL SKILLS: In-depth Process Knowledge Change Management Excellent and articulate communicator Ability
concerns.
new releases etc.) Incident-, problem- and change management Handling and fixing it-security issues Software
tests including recording of results and change management (transport) activities
- Prepare user
and resolve production support calls. - Change Management: - Raise Change Requests (CR's), write Functional
performance management, employee relations, change management, performance monitoring, bonus management