Switchboard Operator with a passion for service excellence whilst maintaining standards and meeting incoming calls are directed to the correct extensions/departments, and assist guests with all outgoing guests' parcels/couriers, ensure they are charged correctly and dispatched, and assist with booking restaurants weekends will ensure that we can together deliver a service that exceeds expectations.
Closing
the Hotel.
As one of the Rooms Division Departments, we strive to give our Guests a WOW experience expectations through warm, friendly, and personalised service, consistency of product, and care for their well-being We own our actions by being passionate about service, flexible, operating with integrity, and fostering ourselves. We strive to operate a cost-effective department by maximising sales and limiting expenses.
You according to the procedures in Opera, linking the correct corporate company/agency to bookings, and ensuring
and results-orientated leader with a passion for service excellence whilst maintaining standards and meeting policies and procedures, coaching, training, and correcting where needed.
Part of your role will be and enforcing financial controls throughout the department.
Along with your Matric Certificate
Provide general administrative support to various departments as needed Assist with ad-hoc tasks and projects
Provide general administrative support to various departments as needed Assist with ad-hoc tasks and projects
impression.
Working in our Front Office Department, you will ensure all guest luggage is offloaded
analysis • Driving continuous improvement in the service provided to customers and sales targets • Coaching team members to provide market leading customer service levels • Support projects and new initiatives across manager who can inspire people to succeed in sales service industry where there is constant change and an handle team and customer emotions in a service industry where service interruption is common.
analysis • Driving continuous improvement in the service provided to customers and sales targets • Coaching team members to provide market leading customer service levels • Support projects and new initiatives across manager who can inspire people to succeed in sales service industry where there is constant change and an handle team and customer emotions in a service industry where service interruption is common.
On-site
With your excellent understanding of both hotel service standards as well as the learning and development
is to facilitate on-the-job training to improve service standards, therefore you will be involved in the
Developing training material to improve service delivery in all operational areas of the hotel
outstanding planning skills. Youre results and service orientated with situational awareness.
Closing
ITIL core competencies in service design and service transition focus as well as IT tasks efficiently. We value individuals who are service-oriented and embody our company values in every