(IM)
- Change Management (CM)
- Problem Management (PM)
- IT Operations Process Controls
with ITIL processes (Incident, Change and Problem management) Experience in provider steering Any additional
Management: Incidents Monitoring, manage SLAs, problem management reporting, ITIL Ops: Azur Cloud, Linux and
Processes: ITIL (Incident, Change, Release, Problem Management), CMMI Technologies: REST, SOAP, SQL, UML
perspective. A solutions-based approach to problem solving. Manage and develop new business in the industrial
processes, including incident, change, and problem management Experience with project management and/or infrastructure data (e.g., for capacity, lifecycle, or problem management) Engage regularly with stakeholders: comprehend
issues; Ensure effective incident response and problem management processes are in place and followed; Lead
indicators to locate and correct code problems.
-Work with management to prioritize business and information
Operations experience (ticket handling, problem, incident management). Jira and Confluence experience. Build