you’ll do:
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
accounted for. Keep the asset register up to date. Log calls with external providers where and when necessary technical support to the Theatre and Fine Arts Centre. Relocate, install, set up, and configure technology Manage support calls by providing continual feedback, timely resolution, and follow-up calls subsequent to
years in a regional or super regional shopping centre as Operations manager
and Consulting experience with preferably Data Centre Infrastructure and ICT environment Architectural Certifications (APC, Emerson, etc – Certified Data Centre Design Engineer and relevant product certification
sales department Answering incoming calls Answering phone calls Answering questions and addressing concerns
sales department Answering incoming calls Answering phone calls Answering questions and addressing concerns
Operational Support:
limited to: 1. Operational Support: Support the Centre with general office management tasks including including reception and facilities. Support the Centre with the ordering of stationery / office refreshments for Assistant's Interaction with individuals at the Centre on a day-to-day basis Develop and maintain good
Responsibilities: Operational Support (10%) Support the Centre with general office management tasks including including reception and facilities Support the Centre with the ordering of stationery / office refreshments for Assistants Interaction with individuals at the Centre on a day-to-day basis Develop and maintain good