qualified and experienced Customer Support Agent or Call Centre Agent to join our dynamic team. Key Performance Excellence Handling inbound and outbound customer calls professionally Provide accurate information about follow-ups d) Technical Proficiency Utilize call centre software, insurance software and customer relationship Productivity Meet or exceed performance targets, including call handling time and resolution rates. Manage time handle a high volume of calls. Contribute to the overall efficiency of the call centre operations j) Team
qualified and experienced Customer Support Agent or Call Centre Agent to join our dynamic team. Key Performance Excellence Handling inbound and outbound customer calls professionally Provide accurate information about follow-ups d) Technical Proficiency Utilize call centre software, insurance software and customer relationship Productivity Meet or exceed performance targets, including call handling time and resolution rates. Manage time handle a high volume of calls. Contribute to the overall efficiency of the call centre operations j) Team
through to the call centres and extract that from the reports received from the call centres.
Experience
various agencies and call centres.
Advising consumers from time to time in the Call Centre. Liaise with staff at all levels. Provide clear
Advising consumers from time to time in the Call Centre. Liaise with staff at all levels. Provide clear
Our client is a registered accredited training centre and provides training and guidance to become an
Our client is a registered accredited training centre and provides training and guidance to become an
Methodically administer and update call cycles. Achieve 100% adherence to the call cycle. Ensure accurate coding Fulfill all requirements during representative calls. Timely completion of administrative and reporting
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
Recruitment Consultant or Sales Consultant