analyzed tickets to the Software Corrective Maintenance team and make sure to fill-in Support ticket tracking
analyzed tickets to the Software Corrective Maintenance team and make sure to fill-in Support ticket tracking Documents ticket resolution and ensures proper communication/reporting to customer on ticket resolution administration tools Support ticket tracking tool – in progress tickets Configuration Management document
duties include preparing financial statements, examining and analysing the companys accounts, and ensuring
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLAs (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLAs (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
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