provide accurate information to the customer by speaking to customers and listening to them to gain a better Contact Centre metrics while providing excellent customer service
- Be professional and polite always
- Xperiences policies and procedures
- Escalating customer queries and/or faults that cannot be concluded first contact, as required
- Ensuring that customer details are captured accurately
- Providing Resolution
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- Maximizing the overall customer experience in line with iSON Xperiences strategic
but are not limited to: Compiling of prospective customer lists for use of sales leads by using various territory to call on regular and prospective customers to secure orders Present presentations of company’s company’s products and services to customers Attend to customer concerns that are routine and refer more proposals to potential customers Evaluating customer needs Educating customers on products and services competitor activities Maintain good relationships with customers Conduct market and industry research Negotiating
Maintain good customer relations and serve their rental and sales needs. Manage customer accounts with with admin staff. Deal with customer complaints and solve customer problems within the framework of the deliveries and collections for customers. Ensure and follow-up on customer satisfaction with machinery. the market, generate and follow leads. Generate customer related documents where required, quotes, sales invoices, applications etc. Site visits as per customer requirements or to maintain company presence on
Maintain good customer relations and serve their rental and sales needs. Manage customer accounts with with admin staff. Deal with customer complaints and solve customer problems within the framework of the deliveries and collections for customers. Ensure and follow-up on customer satisfaction with machinery. the market, generate and follow leads. Generate customer related documents where required, quotes, sales invoices, applications etc. Site visits as per customer requirements or to maintain company presence on
potential customers or leads. Generate new business opportunities and expand the customer base. Reach Reach out to potential customers to introduce the company's products or services. Explain product features relationships with customers is crucial. Follow up with leads, provide ongoing support, and ensure customer satisfaction long-term relationships. Converting leads into paying customers. Meeting or exceeding sales targets. Qualifications
potential customers or leads. Generate new business opportunities and expand the customer base. Reach Reach out to potential customers to introduce the company's products or services. Explain product features relationships with customers is crucial. Follow up with leads, provide ongoing support, and ensure customer satisfaction long-term relationships. Converting leads into paying customers. Meeting or exceeding sales targets. Qualifications
BUT ARE NOT LIMITED TO: Compiling of prospective customer lists for use of sales leads by using various territory to call on regular and prospective customers to secure orders Present presentations of company's company's products and services to customers Attend to customer concerns that are routine and refer more proposals to potential customers Evaluating customer needs Educating customers on products and services competitor activities Maintain good relationships with customers Conduct market and industry research Negotiating
Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas all required information were disclosed
OVERALL PURPOSE OF JOB:
Process customer service and technical service enquiries through :
to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within Centre environment dealing with international customers. Valid driver's license and own transport. Ability