and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved.
Ensure that the customers are called and the resolution is confirmed before queries
supervision
retention request. Effective utilization of the Call rating system. Retention of customers Demonstrate Excellent product and systems knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year
retention request. Effective utilization of the Call rating system. Retention of customers Demonstrate Excellent product and systems knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year
requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve)
requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve)
and coach within a high paces sales and telesales call centre environment
Competencies:
·
schedule. Travels throughout assigned territory to call on regular and prospective customers to secure orders