the West Rand, is currently looking to employ a service controller to start immediately or as soon as possible possible. You will be required to take service calls, communicate these to technicians, keep cleints time to time depending on the workload. Attend to customer telephonic call or emails by understanding the corrective action that the client can take. Log customer problems and complaints in CRM system by creating of jobcards where repair services rendered is not covered by existing service contract with client Issuing
deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who ensure service excellence at the point of sale by ensuring fast and efficient customer service and point directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing legistation. To timeously and efficiently resolve all customer queries in line with the Company's policies. To at the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible
deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who ensure service excellence at the point of sale by ensuring fast and efficient customer service and point directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing legistation. To timeously and efficiently resolve all customer queries in line with the Company's policies. To at the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible
To schedule technicians' service calls and manage their bookings, invoice clients and manage and control weekly, and monthly planning and scheduling of service calls. Route planning of Technicians. Assist with obtain approval for quotations. Invoice clients for services rendered. Daily, weekly, and monthly reports. beneficial, Minimum 5 Years relevant experience, Client Service Experience, Planning and Scheduling Experience
client(s) with good customer service in all aspect of administration and delivery of service. 2) Account Development: with customers to clearly understand their needs, add value, provide support and excellent customer service internal departments to ensure the fulfilment of all customer requests. • Act as the client's representative demands are met with a focus on improving the customer experience. • Ensure the effective implementation Oversee relationship with service providers and partners and ensure all the services are delivered properly
greeting members and delivering exceptional customer service assistance.
Key Performance include:
proactive customer engagement and relationship management. Working closely with customers and internal internal stakeholders, you will provide exceptional service, technical expertise, and tailored solutions to environment. Serve as the primary point of contact for customers, providing timely and accurate information on pricing, and availability. Proactively engage with customers via phone, email, and other communication channels demonstrations, presentations, and training sessions for customers to showcase features, benefits, and applications
proactive customer engagement and relationship management. Working closely with customers and internal internal stakeholders, you will provide exceptional service, technical expertise, and tailored solutions to environment. Serve as the primary point of contact for customers, providing timely and accurate information on pricing, and availability. Proactively engage with customers via phone, email, and other communication channels demonstrations, presentations, and training sessions for customers to showcase features, benefits, and applications
deals for products, services, or solutions. To ensure continual expansion of our customer base and sales performance opportunities and uphold exceptional levels of post-sales customer support. • Spearhead efforts to cultivate relationships the designated market for the specified product, service, or solution. • Convert sales prospects into successful successful deals, overseeing invoicing and monitoring customer satisfaction levels. • Source and distribute pertinent competitive benchmarks. • Foster new relationships with customers through collaborative sales endeavors. • Collaborate
industry knowledge and resolve customer queries Accountabilities: Client service delivery and quality - Follow cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in - Provide effective training