effectively conduct quality call monitoring by assessing the quality of interactions between Fintech Agents customer interactions Report on quality assurance assessment results Effective self-management and teamwork
effectively conduct quality call monitoring by assessing the quality of interactions between Fintech Agents customer interactions Report on quality assurance assessment results Effective self-management and teamwork
tracking and feedback.
responses, and feedback.
opportunities
optimised. Customer Care Call Centre Management Management of the call centre team to ensure the timeous
and self-motivated Business Systems Analyst to assess every aspect of daily business operations. For improving and restructuring company procedures. Assess company performance, information, and plans by
performing eligibility screening, commercial assessment, and financial analysis of funding applications applications in terms of the client's commercial assessment framework, and generate reports with recommendations to obtain industry information required in the assessment of applications. Identify risks on applications Ability to perform desktop analysis and risk assessments on applications and put forward compelling written
Administration Facilitation Gathering evidence Ensuring assessments are carried out Moderation Must have completed
Administration Facilitation Gathering evidence Ensuring assessments are carried out Moderation Must have completed