A growing Call Centre requires skill-full agents to join their dynamic team. Duties and responsibilities: department targets Requirements: · Minimum 2 years’ experience in a similar position or call centre environment to adapt in a dynamic environment The post Call Centre Agents appeared first on freerecruit.co.za .
Gr 12 2 years Previous call centre sales experience Proven track record in sales Excellent communication Able to work in Mokopane (limpopo) The post Call Centre appeared first on freerecruit.co.za .
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join Division in Durban. The successful Candidate will be required to Lead, Manage, and ensure the Effective and very closely with Stakeholder Management such as Campaigns, Workforce Management, the Dialler teams and our and support of client engagement requirements as and when required Lead tactical accountability for the Ensure SLA ratings with strategy/campaigns/dialler/WFM meet required standard Keep informed about clients
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join Division in Durban. The successful Candidate will be required to Lead, Manage, and ensure the Effective and very closely with Stakeholder Management such as Campaigns, Workforce Management, the Dialler teams and our and support of client engagement requirements as and when required Lead tactical accountability for the Ensure SLA ratings with strategy/campaigns/dialler/WFM meet required standard Keep informed about clients
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class aspects of the products, processes and systems required to deliver outstanding customer service. Ensures implement improvements accordingly. MINIMUM REQUIREMENTS: Educational Qualifications: Degree or Diploma Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements
the daily productivity in and output measures required to achieve and exceed the client and internal collections targets. QUALIFICATION AND EXPERIENCE REQUIRED: • Minimum Matric qualification is mandatory. advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with
N/Subs Contact centre needs Portuguese speaking agents to support Portuguese speaking clients in Africa
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of applications at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard to attending of a quality Contact Centre with regard to attending and resolving voice calls received; ● Report to regarding KPA REQUIREMENTS & COMPETENCIES: ● Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales
style="text-align:center">Vodacom Postpaid Call Centre Consultant
Handling and resolving Customer queries. You will be required to handle and resolve reconciliation items as