customers dedication
application queries Assist with general product queries Contact customers to provide installation and training N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage finance debt collection matters. The post Senior Contact Centre Agents appeared first on freerecruit.co.za
ty to work with little supervision
EDUCATION
will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme training methods and interventions with the Contact Centre Training Manager if the expected performance
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme training methods and interventions with the Contact Centre Training Manager if the expected performance
Requirements: Proven experience in call center or contact center sales. Demonstrated success in sales roles
As an Operations Manager you will lead a BPO contact centre team in delivering exceptional customer service Solutions. You possess proven customer service and contact centre operations skills, strong communication , and client volume and profiles. A minimum 4-year call centre management or equivalent work experience, ideally
As an Operations Manager you will lead a BPO contact center team in delivering exceptional customer Solutions. You possess proven customer service and contact center operations skills, strong communication
opportunity to work within a financial sales outbound contact center where you will receive qualified leads, professional, client-centric manner Matric Contact Centre Experience – min 12 months Customer service