Our client is looking for a Quality Assurer to work at a call centre. Applicant must have relevant qualifications
We have an opportunity for a Quality Assurance Generalist with one of our clients in the aviation space
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Requirements:
needed for the ISO 17020:2012 & ISO 9001:2015 quality management systems are established, implemented suppliers. Handle complaints and appeals. Maintain quality meeting minutes and objectives. Conduct internal
Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treating experience quality assurance and coaching in customer service, sales, and completion of quality assurance assessments
Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treating experience quality assurance and coaching in customer service, sales, and completion of quality assurance assessments
Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech effectiveness in customer interactions Report on quality assurance assessment results Effective self-management Fairly) Matric, with 2-3 years experience as a Quality Assurance Assessor. Required Job competencies: MS Office Investigative Orientation Upholding delivery and quality standards
Internal and External Audits.
Ensure all quality standards, policies, procedures, work instructions forms are compliant and up to date.
Maintain quality records.
Reports on QMS performance and managaement
Yearly inducttion with all relevant staff.
Quality investigations.
Toolbox talks.
Assist & Qualification
Matric essential.
Quality Diploma.
Overtime fron time to time will
9001. Internal and External Audits. Ensure all quality standards, policies, procedures, work instructions and forms are compliant and up to date. Maintain quality records. Reports on QMS performance and managaement reviews. Yearly inducttion with all relevant staff. Quality investigations. Toolbox talks. Assist with tender tender information. Matric essential. Quality Diploma. Overtime fron time to time will be required. Travelling
JOB TITLE: Quality Assurance Assessor
AREA: Pretoria East 17 000
Report to : Quality Assurance Manager
Job Overview:
of a Quality Assurance Assessor is to play a critical role in maintaining and improving the quality of
including voice and chat, to ensure compliance with quality standards and regulations.
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