Responsibilities:
support and customer service. Respond to incoming calls and emails from clients regarding technical issues industry regulations Provide regular reports on call center activities, issues resolved, and outstanding management industry Previous experience in a call center environment is highly advantageous Strong understanding interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively
with: Passengers ○ Passengers who use the contact center are generally those who are not comfortable using Day to day: Handle inbound phone calls from passengers and return calls through a cloud-based phone system Processes Use the Contact Centre Scripts to complete calls while being able to add your own flair Continuously for: A minimum of 5 years experience in a contact center role Excellent written and verbal communication
Reference: JHB000019-SB-1 The call centre of our client is expanding, and we're on the lookout for motivated Your Role: Customer Interaction: Handle incoming calls and inquiries with professionalism and empathy. product/service information. Data Entry: Accurately log call details and customer information. Team Collaboration: approach to customer service. Previous Experience: Call centre experience is essential. Ready to take the
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standards are adhered to when dealing with customer calls and correspondence. Update customer details and customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's)
motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets rong>
RESPONSIBILITIES:
further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
based in Sandton is seeking to employ experienced Call Centre Agents based in Alexandra or Randburg CBD Matric or NQF Level 4 (not negotiable) Min 6 months call centre experience (preferable international) (not