Minimum requirements:
client in the service industry is looking for an experienced and well-spoken Customer Service Agent (UK campaign) equivalent Minimum of 5 years' experience in a customer service agent/ contact centre agent role Evidence Strong values in customer service Good initiative and judgement skills Team player Customer Focus: excelling excelling at customer service & able to build rapport Familiar with Data Protection Act Communication positively impacting customer satisfaction and sales opportunities. Establish customer enquiry through effective
division. We are looking for someone with excellent customer interaction skills, strong attention to detail organizing job cards, arranging shipping, and managing customer orders to meet strict deadlines. REQUIREMENTS Answer customer calls, build good relationships and assist with queries Process all incoming customer sales sales orders, customer invoices and credit notes Co-ordinate with customers regarding sales orders and collection or shipment of customer orders Co-ordinate with finance to ensure customers are loaded correctly
Duties include
Customer Engagement:
Cape Town division. We require your professional customer interaction skills, strong attention to detail organise job cards, arranging shipping and manage customer orders to deadline requirements. REQUIREMENTS Answer customer calls, build good relationships and assist with queries Process all incoming customer sales sales orders, customer invoices and credit notes Co-ordinate with customers regarding sales orders and collection or shipment of customer orders Co-ordinate with finance to ensure customers are loaded correctly
They are currently seeking a Customer Service Agent to join their dynamic team in Blackheath, Capet Town
Overview:
As a Customer Service Agent, you will be responsible for interacting with customers to provide
inquiries about products and services and to handle and resolve any customer complaints. The ideal candidate
candidate will have excellent communication skills, a customer-centric mindset, and the ability to multitask
Responsibilities
Key Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely
ensure that CLO's meet and sustain agreed customer service, productivity and other targets through daily required to deliver outstanding customer service. Ensures that a customer focused, high performance/high sales and distribution functions by improving customer service through analysing, evaluating, and optimising related processes. Establishing and communicating service and performance metrics, monitoring and analyzing Performance Areas 1. People Management (30%) 2. Customer Liaison Management (30%) 3. Internal Liaison and
Duties & Responsibilities
Framing entries from A to Z
Desired Experience & QualificationMinimum Matric
Excellent tariff knowledge.
Multi modal experience Air / Ocean / Road
Import and Export
Package & RemunerationVarious salaries for various clients
Dental Industry.
Prior experience in Customer Service.
Sales background is preferred.
Must
Description:
Efficiently manage time during customer contacts while maintaining quality objectives
optimize the customer success operations, driving efficiency and excellence in service delivery. Collaborate cross-functional teams to align operations with customer success initiatives and business objectives. Compliance alignment with cross-functional teams to drive customer success initiatives and achieve business objectives objectives. Process Improvement: Handling Customer Success platforms, identifying opportunities to streamline Proven experience in Customer Success, Account Management, or a similar customer-focused role. Bachelor’s