to ensure customer satisfaction and effective support
Investigate facility failures to identify
to industry clients, defining test cycles and operating conditions based on customer specifications
Offer technical support at customer sites, including diagnostics,
communication skills
Capable of making limited technical decisions within a defined framework
Excellent
preferred.
opportunity for a Senior Technical Product Specialist to join the Product Support and Sales Division essential. SUMMARY DESCRIPTION OF ROLE: Technical Product Advice and Support Plans & prepares for visits customer sites Provides technical product advice/procedures to all technical functions across the organisation branches, depots and parent companies regarding technical queries/problems/drives and campaigns Follows-up and stays abreast of technical, maintenance and or other issues that are technically relevant Implements
solutions to improve the support of (new) business processes
requirements planning.
requirements) available for a seasoned Senior Business Analyst with their skillset and experience gained requirements) available for a seasoned Senior Business Analyst with their skillset and experience gained application systems are based on sustainable and supportable technology; - Be the enabler of change within Manage Requirements end-to-end; and - Perform support analysis. Education and Experience Grade 12 - 3 Relating and networking with various stakeholders Technical Skills: Modelling tools (Visio, Enterprise Architect)
requirements planning. Applying and anticipating technical expertise Process documentation Business Requirements
assembly stock for Silverton SEZ / Sequencing Operations to ensure Ford Silverton production continuity all engineering changes and ensure changes are supported through MTC process from MP&L perspective Responsibilities Supporting all Catalytic Convertors Global Customer Vehicle Operation Plants without disruptions continuous improvement. Ability to interface with Senior Management, Suppliers / Customer management and
peripheral equipment, and an EMS. As a senior member of the Support team, you will be expected to demonstrate mentorship, independence, and a comprehensive technical understanding of technology and system components to ensure customer satisfaction and effective support Investigate facility failures to identify root to industry clients, defining test cycles and operating conditions based on customer specifications Liaise for continuous product improvement Offer technical support at customer sites, including diagnostics,
Experience in governance, Enterprise Risk Management and Compliance. Implement and maintain the Information Security Management System framework. Gauteng based.