internal client expectations in line with the agreed SLA Performance Management o Delivery of excellent business
management reports daily.
breaches, are resolved effectively in line with the SLA. Develop and implement comprehensive cybersecurity
responsibilities include: Effective contract management and SLA adherence Client retention and excellent customer
terms of Project Management methodology. Monitor SLA's agreed to in C1 contracts to ensure compliance.
alerts actioned • Ensure project is delivered as per SLA • Encourage all participants to take an active role
responsibilities include: Effective contract management and SLA adherence Client retention and excellent customer
terms of Project Management methodology. Monitor SLA's agreed to in C1 contracts to ensure compliance.
ticket resolution of 48 hours, meeting, or exceeding SLA's. 80% First-time resolution on support requests Job
quotes. Follow up on operations responses. Manage SLA with brand operations. Internal training: During